Introduction
vPilot (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our Salesforce-installed application integrated with Flowsie AI.
Information We Collect
When you use vPilot, we may process the following types of information:
- Salesforce Data – Records, fields, emails, knowledge articles, call transcripts, and other CRM data accessed for the app’s use cases (Record Summary, Record-Based Chatbot, Email Generator, Knowledge-Based Chatbot, Call Summary, Call Script Analyzer).
- User-Provided Data – Inputs you provide in prompts, search queries, or manual uploads.
- Usage Data – Technical information about your device, browser, IP address, and usage patterns (for performance monitoring).
How We Use Your Data
We use your data solely for:
- Providing AI-powered summaries, chatbot responses, email drafts, and analytics.
- Improving accuracy and performance of the application.
- Customer support and troubleshooting.
- Compliance with legal obligations.
Data Processing & Storage
- Your data remains within your Salesforce environment whenever possible.
- Any AI processing via Flowise is handled through secure, encrypted channels.
- We do not sell, rent, or trade your data.
- Temporary processing data is deleted after task completion unless you choose to save results in Salesforce.
Sharing of Data
We use your data solely for:
- AI Service Providers (Flowise) – For processing and generating AI outputs.
- Legal Authorities – Only if required by applicable law. We never use your Salesforce data to train AI models unless explicitly agreed in writing.
- We do not sell, rent, or trade your data.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your personal data.
- Request a copy of processed data.
- Withdraw consent for certain processing activities.
Data Security
We use industry-standard encryption and Salesforce security protocols to protect your data. However, no system is completely secure, and you acknowledge that you use vPilot at your own risk.
AI Disclaimer
AI-generated content may contain inaccuracies or incomplete information. You are responsible for reviewing and validating any AI outputs before use.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website and within the app.
Contact
For privacy-related inquiries, contact:
vCollab Etiquette Private Limited
info@vcollabetiq.com
TIDEL Park, Development Centre – Fourth Floor, Coimbatore – 641 014